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   Why Ink Gallery?
   Ink Gallery is specialised in cartridge refilling service for printer users. While we have toner cartridges remanufactured at a certified factory, ink cartridges are refilled by well trained staff or
owners at our Ink Gallery stores who are equipped with an advanced auto ink refilling machine.
Our inks are of a premium grade producing high quality prints. Since our stores are run in conjunction with other businesses, our service and price is very competitive whilst maintaining high quality service.
Ink Gallery¡¯s 100% Money-Back Guarantee represents our confidence in and product and service quality level.

Another advantage of Ink Gallery stores is that most of the stores open late and on weekends
So, if you run out of ink after hours or weekend when no office supplies store is open,
Ink Gallery is the place where you can come for rescue.


   What is Compatible Cartridge?
   Compatible cartridges are generic brand cartridges. There are many compatible cartridge manufacturers however since quality control level is different from one to the other, cartridge printing quality varies. Our compatible cartridges are manufactured by a reputable company whose quality control level is none to second. Compatible brand cartridges are available for all Epson models, some of Canon and Brother cartridge models. You can save alsmost as much as by refilling your cartridge.


   What is Remanufacturing Cartridge?
   Generally, Laser Toner Cartridges can be reused like ink cartridges. Remanufacturing process involves replacing worn parts when necessary, cleaning and refilling the cartridge with toner. However, some remanufacturers just clean and refilling without replacing worn parts in order to save cost, and in such a case, the cartridge is likely to cause problem sooner or later resulting in negative impression on remanufactured cartridge by users. Ink Gallery supplies remanufactured cartridges that are done at a certified factory ensuring a high standard cartridge performance.


   What is OEM Cartridge?
   OEM stands for Original Equipment Manufacturers. They manufacture original brand equipments including cartridges according specifications and quality control provided by the brand holding companies. A few of the most commonly known OEM brands in printer and cartridge industry are HP, Canon, Epson, Lexmark, Brother, Dell and Samsung.


   How much can I save from refilling, remanufacturing or buying compatible cartridge?
   On average, you can save about 40-70% frorm refilling or buying compatible ink cartridge, and 20-30% from remanufacturirng. Generally saving is greater with colour cartridges than black ones.


   How many times can a cartridge be refilled?
   It depends on various factors including cartridge model, cartridge condition. Provided that a cartridge is refilled before ink is completely empty and is left unused for a lengthy period of time, we expect the cartridge refilled up to 10 times. We also sell refillable cartridges for some cartridge models and they can be refilled more than 10 times.


   Will using refilled or non-OEM cartridge void the Manufacturer¡¯s Warranty?
   No. It is illegal by law that manufacturers threaten to void your warranty simply because you did not use their cartridges. There are two reasons they suggest you use only original cartridges. Firstly, they are corncerned with problems which may be caused by using inferior quality ink or substandard cartridges. However, it is to do with maintaining their brand image and it cannot be related to printer problems. Our advice is that the printer needs service, take out refilled cartridge or compatible or remanufactured cartridges, as the printer company may relate the printer problem with the cartridges. In no way does use of refilled or non-genuine cartridge create problem with a printer. The other reason is obvious. They want you to use their cartridges. You will find printers unbelievably cheap these days and it is because the printer manufacturers want to have you as a captive customer for the consumable cartridge.


   What is Your Guarantee and Return Policy?
   All the refilled, compatible and remanufactured cartridges are under 100% Money-Back Guarantee. So, if you find the cartridges you have refilled at or bought from an Ink Gallery store producing unsatisfactory printing quality, you will have a 100% Money-Back from the store you purchased. Simply bring the cartridge with printed materials to show to the store for money back or credit for purchase of a new cartridge.


   Can you refill all the brand cartridges?
   We can refill all the brand cartridges. However, some cartridges have a special chip which prevents refilled cartridge working in which case the only alternative for customers is to buy genuine cartridges. Ink Gallery keeps developing ways to go over this chip issue and as a result we can always offer economic alternatives to the expensive genuine cartridges. We also sell compatible and remanufactured cartrdiges with equal quality to the genuine ones at much reduced prices.


   How long does it take to refill a cartridge?
   Thanks to our automatic ink refilling system, refilling an ink cartridge usually takes about 3-5 minutes if the cartridge is in a good condition. This is one of the benefits of using Ink Gallery services.